My Home Assist Membership

Immediate help when your home needs it most

When a tap leaks, a drain blocks, a flexi hose bursts, the hot water stops or power starts tripping, people do not want to wait. They want someone to answer the phone, guide them and organise the right help fast.

Leaking taps
Blocked drains
Burst flexi hoses
No hot water
Tripping power
After hours help
Bronze

Starter support

$14.95 / month

Practical phone based help for everyday home issues before they become bigger problems.

  • Priority phone support
  • Unlimited plumbing and roofing advice over the phone
  • Video call troubleshooting assistance
  • Annual home maintenance reminder service
  • No call out fee during business hours
  • Member only pricing on services
Gold

Priority protection

$49.95 / month

The highest level of support for households that want faster access and greater peace of mind.

  • Everything included in Silver
  • 24/7 emergency support line
  • Guaranteed same day attendance, subject to availability
  • Annual plumbing inspection
  • Annual roof inspection
  • Annual hot water service inspection
  • 15% discount on labour
  • Free after hours call out fee
  • Priority scheduling over non members
Why it works

More useful than a warranty when something goes wrong

Appliance warranty providers and large service memberships may not give immediate practical help for plumbing, roofing, hot water or electrical related emergencies. This membership is built around real home problems and fast guidance.

01

Call for help

02

Get immediate guidance

03

Book the right trade

Additional protection plans

Simple monthly add ons for common home issues

🔥

Hot Water Protection Plan

$9.95/month
  • Annual hot water service
  • Priority attendance
  • Discounted replacement pricing
🏠

Roof Care Plan

$14.95/month
  • Annual roof inspection
  • Gutter inspection
  • Storm season preparation report
💧

Drain Care Plan

$9.95/month
  • CCTV discount
  • Jetting discount
  • Priority blockage attendance
5 star Google reviews
5 star Facebook reviews

What some of our happy customers have to Say

Our high quality service is based on the quality of our team members. All technicians are certified and licensed plumbers
Top rated
My Plumbing Services4.8
Based on 209 reviews
Bora M
2 days ago
Sam, the owner, is very transparent, helpful, responsive, and professional. There is nothing to worry about when working with him. Highly recommend him!!!!
Matthew Hayward
3 days ago
Efficient and know what they’re doing!!!
Sherwin Heldt
2 weeks ago
Whilst replacing my roof wasn’t something I particularly wanted to do, unfortunately I didn’t have much choice. Thankfully, Sam, Daniel and the crew made the whole experience a positive one. They were great to deal with from start to finish, and the quality of their workmanship is excellent. They also offer a very competitive price point compared with others in the market, without compromising on quality. Really happy with the finished result and would happily recommend Sam, Daniel and the team to anyone needing roofing work done.
Alan Barnes
3 weeks ago
Highly recommend My Plumbing Services, Sam and Hamish were a great help fixing a few issues in my new home. I have already engaged them on another project. 👍
Dana Zaslavsky
2 months ago
Thank you very much for your professional service, especially with our out-of-hours plumbing issue. We are very grateful to Josh for his professionalism, care, and prompt assistance. He provided excellent service and made a stressful situation much easier to manage. Thank you again to Josh and your team.
Shabain Mustafa
2 months ago
Very easy cheap and reliable I’ve had these guys come around multiple times and Adam was able to give a quick quote and a cheap one along with getting the job done in a short amount of time would recommend to anyone with any plumbing issues or anything related to plumbing in general
Harry Boutross
3 months ago
I've used these guys many times and have always been happy with their service. Friendly, on time and great communication from every person.
Jalil Diab
3 months ago
Fix me leaking shower no problems no hassle very clean
Assma W
4 months ago
We recently had our entire bathroom renovated by My Plumbing Services and I honestly couldn’t be happier with the end result. From the very first inspection through to the final handover, the whole process was professional, well organised and completely stress-free. A huge thank you to Sam for overseeing the project from start to finish. Communication was excellent throughout and he always took the time to explain what was happening next and answer any questions we had. Everything that was promised was delivered, and there were never any surprises along the way. Mick kept everything running like clockwork behind the scenes. Scheduling was spot on, trades were organised efficiently, and we were always kept informed of what was happening each day. It’s rare to find a company that actually sticks to their timeline, but they completed our bathroom renovation within the 3–4 weeks they originally quoted, which was incredibly impressive. A special mention also goes to Daniel and Hamish. These guys take real pride in their work and it shows. They arrived on time every day, were polite, respectful and left the work area clean at the end of each day. Their attention to detail and workmanship is second to none. You can tell they genuinely care about delivering a high-quality finish rather than just rushing to the next job. Throughout the renovation, every trade was coordinated seamlessly. Plumbing, electrical, waterproofing, carpentry, plastering, tiling, painting and final fit-off all flowed exactly as planned. The level of organisation behind the scenes was something we really appreciated. The quality of the finished bathroom exceeded our expectations. Every detail has been completed to a very high standard, from the perfectly aligned tiles to the plumbing fixtures and finishing touches. It’s clear they don’t cut corners and only use quality materials and experienced trades. What stood out most was the professionalism of the entire team. They treated our home with respect, communicated honestly, turned up when they said they would, and genuinely cared about making sure we were happy with every stage of the project. If you’re looking for a company that values quality workmanship, reliable communication, realistic timeframes and exceptional customer service, I couldn’t recommend My Plumbing Services highly enough. Thanks again to Sam, Mick, Daniel and Hamish for delivering such an amazing bathroom renovation. We’ll definitely be using your team again and recommending you to all our family and friends.
Sara B
4 months ago
Highly recommend! Great communication, arrived on time and did an excellent job.
Nadia Raslan
4 months ago
I recently had my hot water service replaced by My Plumbing Services and couldn't be happier with the experience. The team arrived on time, explained everything clearly, and completed the installation to a very high standard. Their pricing was very reasonable with no hidden surprises, and they left the area clean and tidy once the job was finished. The whole process was smooth, professional, and stress-free. I highly recommend My Plumbing Services to anyone looking for honest, reliable plumbers who provide quality workmanship at a fair price. I'll definitely be using them again for any future plumbing needs.
Mohamad Ibrahim
4 months ago
Fantastic, prompt service! We had a stressful plumbing issue and Sam came out to save the day. He was calm, professional, and had the problem sorted out in no time. He even took the time to clean up after himself and explain exactly what went wrong. We really appreciate the honest, high-quality work!"
Christalla A
4 months ago
We had an emergency with our owners corporation's main water pipe on a Sunday after it was damaged and the team responded quickly and professionally. They arrived promptly, explained everything clearly and worked efficiently to restore the water supply for all 10 properties which also included a commercial building. Their workmanship was excellent and they took the time to make sure everything was working properly before leaving. They were friendly, knowledgeable and understanding during what was a very stressful situation. We really appreciated their reliability and willingness to come out on a Sunday. Highly recommend them to anyone needing honest, high quality plumbing services. Thank you again for your outstanding work!
Sam Lawless
4 months ago
Great service. Very reliable team and highly Skilled in all aspects of plumbing. We have used the team on everything from huge roofing projects to small maintenance jobs and cannot recommend them more.
Shannon Bennett
4 months ago
Sam and his team are true professionals, great to deal with from start to finish!
Michael Kahla
5 months ago
Had a leaking tap, young bloke Ahmad came out to quote me , very nice guy young and reliable something you don’t see often these days, job was completed the next day, 10/10 experience
Amir Namdar
5 months ago
After-hours call for a water spill issue. I rang pretty late at night and Sam was amazing — attentive, professional, and resolved the issue quickly, and made sure there were no further leakage by doing additional checks. Really appreciated the prompt response, highly recommend them.
Abdul ElSaleh
5 months ago
I had a great experience with My Plumbing Services. The team was professional, punctual, and very knowledgeable. They quickly diagnosed the issue and fixed it efficiently. The pricing was fair, and they made sure to clean up after the job was done. I highly recommend their services to anyone in need of reliable plumbing work
Assad Chahine
6 months ago
Can’t recommend the team highly enough! Had a busted pipe under the house with water everywhere. Feared the worst but thankfully looked worse than what it was. They came out same day and repaired with minimal disruption. Honest, reliable and prompt!! Thanks guys!
Tony Franze
6 months ago
Called My plumbing Services for a blockage and Adam was set out.was on time with call out, knowledgeable and fair with pricing. Highly recommend MY PLUMBING SERVICES
Tina
6 months ago
Adam changed my kitchen tap and replaced parts of the system to flush the toilet. Adam arrived punctual at the arranged time. He was professional and approachable. He did a fantastic job and nothing was too much trouble. I highly recommend his services
mark chrystie
6 months ago
After contacting My Plumbing Service they attended at the time they promised and completed the work at my house quickly and efficiently. The workers that attended were polite and friendly and explained what they were doing and took photos to show me. Great service
Barry Nissenbaum
6 months ago
Have utilised Sam on a number of occasions and always has helped solve complex problems in a timely manner
Ruby Q
6 months ago
Such good service and extremely helpful especially late on a Sunday night! My hot water system was leaking and they were able to walk me through how to turn it all off so that it wouldn’t end up costing a fortune! Would absolutely recommend them and will be using them in the future. Thanks so much guys.
Adam Greco
7 months ago
These guys were prompt, efficient, and when they said they were going to be here to get the job done, they kept to their word. There was no mucking around. I will use them again in the future.
Real home support

What happens when something goes wrong?

Choose a common home issue and see how a My Plumbing Services membership can help you get support faster.

Blocked drain Helpful with Silver or Gold

A blocked drain starts backing up at home

Instead of guessing what to do next, members can call for support, get practical guidance and arrange priority attendance if a plumber is needed.

1

Call for advice before the issue gets worse.

2

Get help understanding whether it needs urgent attendance.

3

Access member pricing and priority booking options.

Compare membership plans →

One membership, many benefits

Priority help when it matters

Get faster support when you are dealing with a leak, blockage, hot water issue or urgent plumbing concern at home.

Practical advice over the phone

Speak with someone who can guide you through the next step, whether it is troubleshooting, booking a visit or knowing what to do first.

Regular checks for peace of mind

Stay ahead of common issues with scheduled plumbing, roof, gutter and hot water inspections depending on your plan.

Member only savings

Enjoy exclusive member pricing, labour discounts and reduced call out fees across selected plumbing and home maintenance services.
Sign up today

Make the most of your home membership

Whether you need advice, maintenance reminders or priority support when something goes wrong, your My Plumbing Services membership is designed to make home care simpler, faster and less stressful
Get support when you need it
Keep your home maintained
Save with member pricing
Enjoy priority booking
Services by
MEDIACO logo
cross