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Do Cracked Roof Tiles Need To Be Replaced?

You're up in the roof cavity doing a quick check, or maybe a neighbour has flagged it, or you spotted it from the street. Either way, you've got one or more cracked roof tiles and now you're wondering how serious it actually is. Some cracked tiles can be sealed and monitored. Others need to come off the roof and be replaced immediately. A few more are part of a bigger pattern that suggests the whole roof needs attention.

Quick Answer: Not every cracked roof tile needs to be replaced immediately, but every cracked roof tile needs to be assessed. A hairline crack sealed promptly with a quality cracked roof tile repair sealant can hold up well as a short-term fix, but a tile that is broken through, missing entirely, or cracked along a stress line will allow water to penetrate your roof and must be repaired or replaced as soon as possible. The longer a cracked tile goes unaddressed in Melbourne's wet season, the greater the risk of roof leak damage to your ceiling, insulation, and structural timbers.

Let’s talk about whether your roof tiles need to be replaced.

What Causes Roof Tiles to Crack in Melbourne?

The cause often determines how likely additional tiles are to crack, and whether you're dealing with an isolated incident or a roof in general decline.

Hail and Storm Impact

Melbourne experiences some of Australia's most severe hail events, particularly through spring and summer. Hailstones can crack terracotta and concrete tiles directly on impact, and a single severe hailstorm can damage dozens of tiles across a roof. If cracked tiles follow a recent storm or hail event, inspect the entire roof systematically. The visible cracked tiles may be only a portion of the total damage.

Foot Traffic on the Roof

Roof tiles are engineered to withstand weathering loads, but they are not designed to be walked on directly.  Common scenarios include trades accessing the roof (television antenna installers, solar panel installers, air conditioning technicians, or even previous roofing tradespeople who walked incorrectly), possums running across the roof surface, or homeowners who went up to inspect something and didn't know the correct walking technique.

Age-Related Brittleness

Terracotta and concrete roof tiles have long service lives, typically 50 years or more for quality terracotta, but they do become more brittle as they age. Over time, this micro-movement causes internal fractures that eventually become visible surface cracks. Older tiles also tend to have higher porosity as their protective coating or surface treatment wears away, which accelerates moisture absorption and the resulting brittleness.

Tree Branch and Debris Impact

Falling branches, even relatively small ones, can crack tiles directly on impact. In high-wind events, branches that are not large enough to cause concern can still carry enough momentum to crack a tile cleanly.

Movement and Settlement

If you're seeing cracked tiles alongside cracked cornices, sticking doors, or visible cracks in brickwork, building movement may be the root cause and warrants a broader assessment.

Manufacturing Defects

Less common but worth noting, particularly with some imported tile products: manufacturing defects including uneven thickness, internal voids, or improperly fired materials can cause tiles to crack prematurely. If you have relatively new tiles cracking for no obvious external reason, a manufacturing defect is worth investigating.

Types of Tile Cracks and What They Mean

Understanding what type of crack you're looking at helps determine the urgency and the appropriate response.

Hairline Surface Cracks

These are very fine cracks, often barely visible from ground level, that affect only the surface layer of the tile, but can still allow minor water absorption over time. A quality cracked roof tile repair sealant applied to a clean, dry hairline crack is an appropriate and effective response.

Through Cracks

A through crack extends from one side of the tile to the other, or from one surface through to the underside. The tile is essentially in two pieces, even if those pieces remain in contact and appear relatively intact from below.

Through cracks are a more serious concern. While the tile may still be physically in position, water can enter directly through the crack, bypass the sarking, and reach the roof cavity. Through-cracked tiles should be repaired or replaced promptly.

Broken or Missing Tiles

A tile that has broken into multiple pieces, or one where a significant portion has separated and is missing entirely, cannot be sealed. These tiles must be replaced. Missing tiles should be treated as urgent in Melbourne, particularly heading into the wet season.

Cracked Ridge Cap Tiles

Ridge cap tiles can crack from the same causes as field tiles, but because of their position, a cracked ridge cap has a higher chance of allowing water entry directly into the roof structure at its highest point.

Cracked ridge capping also often indicates that the mortar bed beneath the tile is also deteriorating, which is a separate issue that requires attention alongside the tile crack itself.

Cracked Valley Tiles

Valley tiles sit at the internal angle where two roof pitches meet, and they carry a significantly higher volume of water than standard field tiles. A cracked valley tile is a high-priority repair because of the concentrated water flow across it. Even a hairline crack in a valley tile will admit water during heavy rain.

Cracked Roof Tile Repair Sealant: When It Works and When It Doesn't

Cracked roof tile repair sealant is the go-to solution for minor tile damage, and when used correctly on appropriate damage, it is genuinely effective. Understanding its proper application and its limitations is important before you reach for a tube or a roof tile repair kit.

What Cracked Roof Tile Repair Sealant Actually Does

Roof tile repair sealants are typically polyurethane, silicone, or bitumen-based compounds designed to bond to tile surfaces, remain flexible under temperature cycling, and provide a waterproof barrier across a crack. Quality products are UV-resistant and designed for outdoor exposure, meaning they won't deteriorate rapidly from sunlight exposure the way standard silicone sealants might.

When Sealant Is the Right Choice

Cracked roof tile repair sealant is appropriate when:

  • The crack is a hairline or narrow surface crack (less than approximately 2mm wide)
  • The tile is not broken into separate pieces and remains fully in position
  • The crack does not extend through the full thickness of the tile
  • The surrounding tiles are in good condition and properly positioned
  • The repair is accessible and the tile can be properly cleaned and dried before application

When Sealant Is Not Enough

Sealant is not the right solution when:

  • The tile is broken into two or more pieces that have shifted relative to each other
  • The crack is wide (more than 2 to 3mm) or irregular
  • The tile is a valley tile carrying high water volume
  • Significant portions of the tile are missing
  • The tile has moved out of its correct position
  • There is already evidence of water entry in the roof cavity directly beneath the tile

In these situations, replacement is the right call. Sealant applied to a tile in any of the above conditions will not reliably prevent water entry and will give a false sense of security that delays proper repair.

How to Apply Cracked Roof Tile Repair Sealant Correctly

If you're using a roof tile repair kit or a standalone sealant product for a minor crack, correct application makes the difference between a repair that lasts years and one that fails at the first rainfall.

Step 1: Safety first. Before accessing the roof, ensure you have appropriate footwear (rubber-soled shoes with good grip), a stable ladder, and ideally a spotter below. Never work on a wet or frost-covered roof. If the pitch is steep or the roof is difficult to navigate, do not attempt this yourself. Call a professional.

Step 2: Clean the crack thoroughly. Remove all loose material, dirt, moss, lichen, and old sealant from the crack and the tile surface around it. Use a stiff brush and, if needed, a scraper. Any contamination in the crack will prevent the sealant from bonding properly.

Step 3: Allow the surface to dry completely. This is non-negotiable. Sealant applied to a damp surface will not adhere correctly and will fail early. If it has rained recently, wait at least 24 to 48 hours before applying.

Step 4: Apply the sealant. Cut the nozzle of the sealant tube to a width slightly narrower than the crack. Apply sealant in a continuous bead along the full length of the crack, working it into the crack with light pressure. For hairline cracks, a thin bead smoothed with a gloved finger is sufficient. For slightly wider cracks, slightly overfill and smooth flush.

Step 5: Allow full cure time. Do not expose the repair to rain until the sealant has cured according to the manufacturer's instructions. Most quality roof tile sealants require 24 hours minimum.

Step 6: Monitor the repair. Check the sealed crack after the next significant rain event and again after 3 to 6 months. A sealant repair on a hairline crack should hold well, but it is not a permanent replacement for a structurally compromised tile.

When Do Cracked Tiles Need to Be Replaced?

With the sealant options understood, here is a clear framework for deciding when replacement is necessary rather than repair.

Replace Rather Than Seal When:

The tile is broken into separate pieces. There is no sealant application that will reliably bond two separated tile sections back into a structurally sound unit that will perform correctly under weather loading and thermal cycling. Replace it.

The crack runs from edge to edge. A full-width crack effectively divides the tile into two sections. Even if the pieces haven't separated yet, the tile is structurally compromised and will deteriorate further. Replacement is the correct action.

The tile has shifted out of position. A cracked tile that has moved relative to adjacent tiles is no longer overlapping correctly. Water will run behind it. Sealant cannot fix misalignment. The tile needs to be re-positioned or replaced.

The tile is a valley tile with any significant crack. Given the high water volume across valley tiles, even a modest crack justifies replacement rather than sealing.

There is already evidence of roof leak damage beneath it. If the roof cavity beneath the cracked tile shows moisture staining, wet insulation, or water marks on sarking or timber framing, water has already been entering through that tile. Replacement plus an assessment of any secondary damage is warranted.

The tile is very old and brittle. If surrounding tiles are in poor general condition and the cracked tile is simply the first visible failure, sealing it in isolation while leaving the surrounding fragile tiles is not a useful strategy. A broader inspection and potentially a more comprehensive repair or replacement programme is the right approach.

Signs That Multiple Tiles May Need Assessment

In Melbourne's ageing housing stock, a single cracked tile is sometimes the visible tip of a broader maintenance issue. Consider booking a professional roof inspection rather than just addressing the single visible crack when:

  • You can see multiple cracked or displaced tiles from ground level
  • The roof is more than 25 to 30 years old and has never had a professional inspection
  • You've had repeated roof leak incidents over the past few years
  • Your roof is terracotta and the ridge capping mortar is visibly crumbling or cracked
  • Tiles are lifting at their edges or you can see daylight through sections of the roof from inside the cavity

In these situations, individual cracked roof tile repair is addressing symptoms while the underlying condition of the roof continues to deteriorate.

DIY vs. Professional Cracked Roof Tile Repair: Getting It Right

Let's be direct about this. Working on a roof in Melbourne is genuinely hazardous, and the hazard doesn't scale with the size of the repair job. A simple sealant application to a single tile involves the same fall risk as a full tile replacement.

What Homeowners Can Reasonably Assess and Manage

  • Visually inspecting the roof from ground level or from a stable ladder at the eave
  • Entering the roof cavity to check for water staining and moisture beneath known cracked tiles
  • Applying sealant to a hairline crack on an accessible, low-pitch roof with proper safety precautions
  • Using a roof tile repair kit for a minor, clearly accessible repair

What Should Always Be Done by a Licensed Professional

  • Any repair on a steep-pitch roof
  • Replacing tiles (which requires lifting adjacent tiles, a process that risks cracking additional tiles if done incorrectly)
  • Any cracked roof tile repair that is also connected to a known or suspected roof leak
  • Valley tile repair or replacement
  • Ridge capping repairs alongside tile work
  • Any repair work where the cause of the cracking is not clearly understood

Homeowners are permitted to perform minor maintenance on their own roof, but any work that affects the roof drainage system, including valley tiles, flashings, gutters, and associated waterproofing, must be performed by a licensed roof plumber.

Beyond the legal dimension, professional roof tile repair delivers better outcomes. A licensed Melbourne roof plumber will identify the actual cause of the tile damage, assess whether secondary damage has occurred, carry out the repair using correct techniques that don't inadvertently crack adjacent tiles, and ensure the repair is carried out to the requirements of Australian Standard AS/NZS 4654 and AS/NZS 3500.

How to Reduce Cracked Tile Incidents on Your Melbourne Roof

The best cracked roof tile repair is the one you never need. These maintenance habits significantly reduce the risk of tile damage and the costs that come with it.

  • Annual professional roof inspection
  • Keep trees trimmed away from the roof
  • Address any roof access correctly
  • Clean gutters regularly
  • Re-point ridge capping proactively
  • Apply a penetrating tile sealer periodically

Why Melbourne Homeowners Trust My Plumbing Services for Roof Tile Repair

At My Plumbing Services, we understand that cracked roof tiles in Melbourne are not just a cosmetic issue. They're a waterproofing risk in a city that experiences unpredictable, intense rainfall, significant temperature swings, and severe hail seasons.

Our licensed roof plumbers bring genuine diagnostic expertise to every cracked tile job. We don't just seal what we can see. We assess why the tile cracked, whether additional tiles are at risk, and whether any secondary damage has already occurred in the roof cavity. That thorough approach means our repairs hold up and our clients aren't calling us back six months later with a roof leak in the same area.

Conclusion: When in Doubt, Get It Assessed

A cracked roof tile is never something to simply ignore, but it's also not always cause for panic or an expensive emergency repair. The right response depends entirely on the type of crack, the tile's position, the condition of the surrounding roof, and the weather conditions your roof is about to face.

When there's any doubt about the severity of the damage, whether replacement is needed, or whether the cracking might indicate a broader roof condition issue, a professional assessment is always money well spent. It costs far less than the roof leak repair bill that follows from letting the wrong decision sit on your roof through a Melbourne winter.

Spotted a cracked tile on your Melbourne roof? Don't leave it to chance. Contact My Plumbing Services today!

Our licensed Melbourne roof plumbers will tell you exactly what you're dealing with, whether cracked roof tile repair sealant is sufficient or replacement is needed, and the most cost-effective way to protect your roof before the next rain event. We're available 24/7 for emergencies.

Frequently Asked Questions

Can I seal a cracked roof tile myself?

Yes, for a minor hairline crack on a safely accessible roof, applying a quality cracked roof tile repair sealant is something a careful homeowner can manage. However, any crack that runs through the full thickness of the tile, any cracked valley tile, and any repair on a steep or slippery roof should be handled by a licensed professional.

How long does cracked roof tile repair sealant last?

A quality polyurethane or bitumen-based sealant applied correctly to a clean, dry hairline crack in a structurally sound tile can last several years. However, it is a maintenance-level repair rather than a permanent solution. Monitor sealed cracks annually and replace tiles that show any further movement or cracking beyond the sealed area.

What is in a roof tile repair kit?

Most roof tile repair kits include a sealant compound (usually polyurethane or bitumen-based), an applicator nozzle, and in some products a reinforcing mesh or tape to add structural support across the crack. Some kits also include a cleaning brush and surface primer. They are suitable for minor hairline and surface cracks on tiles that are structurally sound.

How do I know whether my cracked tile is causing a roof leak?

Check the roof cavity directly beneath the cracked tile after a rain event. Look for water staining on sarking, wet insulation, or moisture on timber battens and rafters. If you notice any ceiling staining inside the room below, that is also a strong indicator. Whether the crack has progressed to active water entry depends on the severity of the crack and the condition of the sarking beneath.

How much does it cost to replace a cracked roof tile in Melbourne?

Individual tile replacement typically costs $200 to $500 in Melbourne, depending on tile type, access, and whether a matching tile is readily available.

Do I need to replace a roof tile that has only a hairline crack?

Not necessarily. A hairline crack that doesn't extend through the full thickness of the tile can often be effectively managed with cracked roof tile repair sealant, particularly if the tile is otherwise correctly positioned and in good condition.

Is cracked roof tile repair covered by home insurance in Australia?

It depends on the cause. Sudden damage from a hailstorm or fallen branch is typically covered under building insurance. Gradual deterioration and age-related cracking is generally considered maintenance and is excluded from most policies. Check your specific policy and contact your insurer for clarification following any storm event.

 

What some of our happy customers have to Say

Our high quality service is based on the quality of our team members. All technicians are certified and licensed plumbers
Excellent
My Plumbing Services4.8
Based on 199 reviews
Sam Lawless
5 days ago
Great service. Very reliable team and highly Skilled in all aspects of plumbing. We have used the team on everything from huge roofing projects to small maintenance jobs and cannot recommend them more.
Shannon Bennett
5 days ago
Sam and his team are true professionals, great to deal with from start to finish!
Michael Kahla
3 weeks ago
Had a leaking tap, young bloke Ahmad came out to quote me , very nice guy young and reliable something you don’t see often these days, job was completed the next day, 10/10 experience
Amir Namdar
4 weeks ago
After-hours call for a water spill issue. I rang pretty late at night and Sam was amazing — attentive, professional, and resolved the issue quickly, and made sure there were no further leakage by doing additional checks. Really appreciated the prompt response, highly recommend them.
Abdul ElSaleh
4 weeks ago
I had a great experience with My Plumbing Services. The team was professional, punctual, and very knowledgeable. They quickly diagnosed the issue and fixed it efficiently. The pricing was fair, and they made sure to clean up after the job was done. I highly recommend their services to anyone in need of reliable plumbing work
Assad Chahine
2 months ago
Can’t recommend the team highly enough! Had a busted pipe under the house with water everywhere. Feared the worst but thankfully looked worse than what it was. They came out same day and repaired with minimal disruption. Honest, reliable and prompt!! Thanks guys!
Tony Franze
2 months ago
Called My plumbing Services for a blockage and Adam was set out.was on time with call out, knowledgeable and fair with pricing. Highly recommend MY PLUMBING SERVICES
Tina
2 months ago
Adam changed my kitchen tap and replaced parts of the system to flush the toilet. Adam arrived punctual at the arranged time. He was professional and approachable. He did a fantastic job and nothing was too much trouble. I highly recommend his services
mark chrystie
2 months ago
After contacting My Plumbing Service they attended at the time they promised and completed the work at my house quickly and efficiently. The workers that attended were polite and friendly and explained what they were doing and took photos to show me. Great service
Barry Nissenbaum
2 months ago
Have utilised Sam on a number of occasions and always has helped solve complex problems in a timely manner
Ruby Q
2 months ago
Such good service and extremely helpful especially late on a Sunday night! My hot water system was leaking and they were able to walk me through how to turn it all off so that it wouldn’t end up costing a fortune! Would absolutely recommend them and will be using them in the future. Thanks so much guys.
Adam Greco
3 months ago
These guys were prompt, efficient, and when they said they were going to be here to get the job done, they kept to their word. There was no mucking around. I will use them again in the future.
Mona Catterall
3 months ago
Very happy with honest and great service 😊
Compliments to Sam. He attended our property today to fix a water pipe connected to our water meter that came loose. Being first home owners it’s really hard to find plumbers that you can trust to do quality work. Would definitely contact My Plumbing Services again for any future plumbing work. Fees are reasonable and he was happy to answer all of our questions.
Response from the owner:Thanks so much for the lovely review, Karlyn! ⭐ We’re really glad Sam could help get the issue sorted for you. As first home owners, we know how important it is to find trades you can trust, so it means a lot to hear you felt comfortable and well looked after. We’ll be sure to pass your kind words on to Sam. Thanks again for choosing My Plumbing Services — we’re always here if you need us in the future! 😊
Isaac Loven
4 months ago
The 2 guys that did the work went beyond just replacing the gutters. Also removed the split wood and touched up the corner with paint. Was also a cheaper quote.
Response from the owner:Thanks so much for the great review, Isaac! ⭐ We really appreciate you taking the time to share your experience. The team always tries to go the extra mile, so we're glad they could help out with the extra bits while replacing the gutters. It's great to hear you were happy with the price as well. Thanks again for choosing My Plumbing Services!
Suzanne Black
4 months ago
Fantastic team! Very happy with the works carried out and they kept us informed throughout. Highly recommend!
Response from the owner:Hi Suzanne, Thank you so much for the 5 stars ⭐️ We really appreciate the kind words. We’re so glad you were happy with the works and our communication throughout the job — that means a lot to our team. Thanks again for the recommendation! 😊
Jen Berean
4 months ago
Very friendly and helpful team
Response from the owner:Hi Jen, Thank you so much for the 5 stars! ⭐️ We really appreciate the kind words — our team always aims to be friendly and helpful on every job. Thanks again for your support 😊
Ia Dillon
4 months ago
Shannon was courteous arriving on time and was efficient installing new thermann gas contiguous flow hot water system he did an awesome job he took care of everything and cleaned everything it gives me confidence to know there are good people with integrity. Thanks Shannon you’re awesome for looking after me and did an Awesome job. Thanks My Plumbing Services Team
Response from the owner:Hi there, Thank you so much for the amazing 5-star review ⭐️ We’re so glad to hear Shannon looked after you and delivered a smooth install of your new Thermann continuous flow hot water system. We pride ourselves on being punctual, efficient and leaving every job clean and tidy — so your feedback means a lot. We’ll be sure to pass this on to Shannon — he’ll really appreciate it! Thanks again for trusting My Plumbing Services Team 🙌
Sam Rothery
4 months ago
The team at My Plumbing Services produce high quality work in a timely and efficient manner. I highly recommend using them and will be a repeat customer in future.
Response from the owner:Hi Sam, Thanks so much for the 5 stars and the great feedback ⭐️ We really appreciate you recognising the quality of our work and the efficiency of our team. It means a lot to us. Looking forward to working with you again in the future — thanks for the recommendation! 🙌
Denise
5 months ago
Highly recommend My Plumbing Services. Replaced hot water service and ducted heater within 24 hours. Shaun and Daniel were amazing. Very happy.
Response from the owner:Hi Denise, Thank you so much for the 5 stars and recommendation ⭐️ We’re so glad we could get your hot water service and ducted heater replaced within 24 hours — and that Shan and Daniel looked after you. We’ll be sure to pass on the kind words! Really appreciate your support 😊
Α K
5 months ago
Had a burst water pipe and these guys sorted it out quickly, professionally with no fuss. It's a family-owned business with fair, realistic pricing that prides themselves in honesty and quality work. We dealt with Sam and Adam — both legends and not shonky at all, which is rare in Melbourne these days! Highly recommended and will definitely use their services again.
Response from the owner:Thanks so much for the awesome review! We’re really glad we could get that burst pipe sorted quickly and without the hassle. Sam and Adam will be stoked to hear the shout-out! Being family-owned, honesty and quality are big values for us, so it means a lot that you noticed. We really appreciate the recommendation and look forward to helping you out again whenever you need us.
Denise Kyri
5 months ago
The boys from My Plumbing Services Melbourne were amazing, respectful but above all prompt, excellent communication and workmanship A Grade. With gratitude they are highly recommended you will not be disappointed and very caring to elderly customers. Thank you Sam and Team
Response from the owner:Thanks so much, Denise! We really appreciate your kind words. It’s great to hear our team delivered prompt service and clear communication — and we’re especially glad you felt well looked after. Caring for all our customers, including elderly residents, is something we take seriously. Sam and the team say thank you and we truly appreciate the recommendation!
Leah Cochrane
5 months ago
Sam was very professional and very good to deal with. Very good communication
Response from the owner:Thanks so much, Leah! We’re glad to hear Sam made the process easy and communicated well throughout. Really appreciate the review and support!
George
5 months ago
Super happy with service
Response from the owner:Thanks George! Really glad to hear you’re super happy with our service — appreciate the support!
Melanie Chin
5 months ago
Really happy with the work done at reasonable prices. Was an absolute pleasure to interact with each member of the team who answered all my questions and were quick to get onto the job. I’ll definitely be using this same company for any repairs in the future.
Response from the owner:Thanks so much, Melanie! We’re really happy to hear you loved the work and found our pricing reasonable. The team will be stoked to know they made the experience easy and enjoyable — answering questions and getting straight onto the job is exactly what we aim for. We truly appreciate your support and look forward to helping again in the future!
maryanne webb
5 months ago
First time I have used these People Plumber I find them friendly. They go out of the way to make sure everything’s right. I’m so happy with the results. They even come back and make sure everything’s okay. I have connected hot water and cold water. I would recommend him mick to My family and friends
Response from the owner:Thanks so much, Maryanne! We’re really glad your first experience with us was a positive one. Our team prides itself on making sure everything is done properly — and checking back in to make sure you’re happy with the result. Great to hear your hot and cold water is all sorted! Mick will appreciate the recommendation, and we truly thank you for your support.
Dhruvee Mehta
5 months ago
Absolutely outstanding service from My Plumbing Services! We had an issue where the tap was running very low, which was becoming quite a problem. Sam came in and fixed it quickly and efficiently, explaining everything along the way. We’re really, really happy with both Sam and Adam and the level of service they provided. Professional, friendly, and reliable from start to finish. Honestly can’t think of anyone better than these guys to get the job fixed in no time. Highly recommend
Response from the owner:Thanks so much, Dhruvee! We’re really glad we could get that low-pressure tap sorted quickly for you. Sam and Adam will be thrilled with the shout-out — explaining things clearly and keeping the process smooth is exactly what we aim for. Really appreciate your kind words about our professionalism and reliability, and thank you for the high recommendation!
Chris Stanly
5 months ago
Highly recommend My Plumbing Services! I was dealing with a stressful issue, but Adam and Sam provided a quick and seamless resolution. They responded to my initial inquiry right away and had everything fixed before I knew it. 💨 Their expertise and friendly service made a world of difference. Thank you for the top-notch work! 👏✅
Response from the owner:Thanks so much, Chris! Really glad we could take the stress out of the situation and get everything sorted quickly for you. Adam and Sam will appreciate the shout-out — fast, friendly and expert service is what we strive for. Thanks again for the high recommendation and support! 🙌
Kaye F
5 months ago
I needed to get some urgent plumbing completed to unblock a pipe. In the end, the pipe was so damaged by tree roots that it needed to be re-lined. The My Plumbing Services team were great - coming out late in the day ahead of a public holiday. They cleared the pipe and then promptly returned to do the urgent re-lining. Friendly, knowledgeable and skilled team - accommodated urgent requirements and they’re competitively priced. They did a great job and I would use them again - and recommend them moving forward.Kaye
Response from the owner:Thanks so much, Kaye! We really appreciate you sharing your experience. Glad we could jump in quickly, especially ahead of the public holiday, and get that blocked pipe sorted and re-lined without delay. Our team will love the feedback on being friendly, knowledgeable and skilled — and we’re thrilled you found our pricing competitive. Thanks again for the recommendation and we’d be happy to help anytime!
Kind professional knowing what they doing.. mess left (big job in backyard) in minimum 🤗 price is very good compared to other companies .. I can only hope they will not change .. and other companies should understand that money is not All 💕thank you 👍
Response from the owner:Thank you so much for the beautiful review, Hanna! We really appreciate your kind words and we’re glad you were happy with the work, the care, and the price. It was a big job and we’re happy we could leave things neat for you. Thanks again for the support — we won’t change on you! 😊
Tass Stouraitis
6 months ago
The guys at My Pluming Services, honestly I can't thank them enough. They were very prompt and the service was fantastic. I have no problem in recommending Adam, Mick & the team for all pluming services, well done and thanks again. Tass
Response from the owner:Thanks so much for the great review, Tass! We really appreciate your kind words and the recommendation. We’re glad you were happy with the service and the team — it means a lot. Thanks again for your support!
Matthew Nixon
6 months ago
Excellent service. Sam attended very quickly on Boxing Day (public holiday) and arrived at our address fast. He isolated the gas leak, thoroughly checked the entire gas system, and made sure everything was safe before leaving. Gave our family real peace of mind. Very professional and highly recommended.
Response from the owner:Thank you so much for the detailed review, Matthew! We really appreciate you taking the time to share your experience. We’re glad Sam was able to attend quickly on the public holiday and ensure everything was safe for you and your family. Your peace of mind means a lot to us. Thanks again for the recommendation!
Harrison Carter
6 months ago
Really helpful and efficient service provided. Definitely will use them when I need any plumbing work done!!
Response from the owner:Thanks so much for the great review, Harrison! We really appreciate your feedback and we’re glad you were happy with the service. Look forward to helping you again anytime!
Karen Nield
6 months ago
Great prompt service They organised supplies for the job and very happy with the result
Response from the owner:Thanks for the lovely review, Karen! We’re really glad you were happy with the service and the final result. Appreciate you taking the time to share your feedback!
r b
6 months ago
From Eden through to Adam, Sam, and the rest of the team, the communication, updates, and massive work delivered were spot on. Really appreciate the great work from MPSM.
Response from the owner:Thank you so much for the great review! We really appreciate your feedback and are glad you were happy with the communication, updates and the work delivered by the whole team. Thanks again for choosing us — we truly appreciate the support!
Olha Pokatilova
7 months ago
Great company! No one else was answering over the weekend, but The My Plumbing Team came out right away. Yes, it costs money, but you can clearly see what you’re paying for — fast response, professional service, and quality cleaning. They arrived quickly, did everything thoroughly, and were very pleasant and responsible. I definitely recommend The My Plumbing Team!
Response from the owner:Thank you so much for the wonderful review, Olha! We really appreciate you sharing your experience. We’re glad we could respond quickly over the weekend and provide thorough, professional service. Thanks again for the recommendation — it means a lot to the team!
Haadi Assad
7 months ago
The team at My Plumbing Services were nothing but professional from the early quoting stages to works completing, would defiantly recommend them to friends and family, will be using them on all future works from now on.
Response from the owner:Thanks so much for the great review, Haadi! We really appreciate your kind words and are glad the process from quoting through to completion went smoothly for you. Thanks for the recommendation — we look forward to helping you with future works!
Handyman On call
7 months ago
I hit a pipe and called up my plum ing services Sam came out and repaired the pipe within 2 hours very good job ! Highly recommended 👌
Response from the owner:Thanks so much for the great review! We’re glad Sam was able to get out quickly and repair the pipe for you. We really appreciate the recommendation and are always here if you need anything in the future!
Rocky Camera
7 months ago
Right from the start to the finished, Sam and his team were amazing . Nothing was to much trouble . I would definitely recommend my plumbing service .
Response from the owner:Thank you so much for your wonderful review! We’re thrilled to hear that Sam and the team made the whole process easy for you. We truly appreciate your recommendation and are always here whenever you need us!
Krystal
8 months ago
⭐️⭐️⭐️⭐️⭐️ 5 Stars Shannon was fantastic! He came out to fix the toilet leak and did an excellent job. He was professional, polite and took the time to explain what he was doing. He also made sure everything was clean and tidy before he left which I really appreciated. I’d definitely recommend Shannon to anyone needing a reliable and skilled plumber.
Response from the owner:Thank you so much for the amazing 5-star review, Krystal! We’re thrilled to hear Shannon delivered such a great experience. He takes real pride in his work, and we'll be sure to pass your kind words on to him. We truly appreciate your recommendation and are always here if you need anything! 😊🚰
Megan Blackley
8 months ago
They were extremely helpful with the advice they gave me. They solved an unusual problem with our septic tank. I will use them again and I highly recommend them.
Response from the owner:Thank you so much, Megan! We’re really glad our team could help with your septic issue and provide the advice you needed. We appreciate your recommendation and look forward to helping you again whenever you need us! 😊
Cara Richards
8 months ago
Honestly these are the people - look no further. Incredible service and cheerful people, thank you!
Response from the owner:Thanks so much, Cara! We really appreciate your lovely feedback. We’re so glad you had a great experience — it was a pleasure to help! 😊

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